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Call Center / Helpdesk Services

Unified provides excellence in Call / Contact Center Operations & Staffing for developing and implementing a professional, innovative contact center solution for receipt of calls and processing of requests received through diverse channels (911).

Call Center / Helpdesk Services

  • Provision of Telephone Helpdesk Support for Non-emergency Calls
  • Surveillance Intrusion Detection Support
  • Support & Maintenance of Remote Cameras
  • Management of Video Teleconferences & Associated Equipment
  • Video feed downloading, retrieval & video transmission
  • Network Engineers, Video Specialists & Wireless Support Personnel to Manage Daily Operations
  • Server & desktop units, network infrastructure and technologies, video teleconferencing systems, camera assets and CCTV networks
  • Operational support for ~100% availability during CRISES PERIODS
  • Call Center Support Staff Training

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Unified is a management consulting and technology implementation firm  that provides innovative management and technology solutions to critical enterprise-wide challenges for government, healthcare, and commercial clients.

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