Unified provides excellence in Call / Contact Center Operations & Staffing for developing and implementing a professional, innovative contact center solution for receipt of calls and processing of requests received through diverse channels (911).
Call Center / Helpdesk Services
Provision of Telephone Helpdesk Support for Non-emergency Calls
Surveillance Intrusion Detection Support
Support & Maintenance of Remote Cameras
Management of Video Teleconferences & Associated Equipment
Video feed downloading, retrieval & video transmission
Network Engineers, Video Specialists & Wireless Support Personnel to Manage Daily Operations
Server & desktop units, network infrastructure and technologies, video teleconferencing systems, camera assets and CCTV networks
Operational support for ~100% availability during CRISES PERIODS
Unified is a management consulting and technology implementation firm that provides innovative management and technology solutions to critical enterprise-wide challenges for government, healthcare, and commercial clients.